Engage with your customers by offering them ‘live help’ to secure their business and build your brand loyalty.
Based on statistics that live help services provide a huge benefit for both consumers and business’ bottom lines, Local Web Experts is offering a ‘try before your buy’ sample of our Local Web Chat product.
As some markets slow down during winter, Local Web Chat could be the product you turn to due to its powerful lead generation potential. Shopping is no longer a 9 to 5 activity, so how do you acquire leads while your business sleeps?
Local Web Chat does this 24/7!
Not only is it more satisfying getting through to an operator much faster than a call centre, best of all you’re not prompted for a multitude of irritating questions trying to get your call connected.
Here are some more reasons why you need Local Web Chat.
- It’s cheaper to run
The software used to run Local Web Chat has been proven to cut down employee task time along with actual phone costs, due to reduced interaction between customers and your business overall.
Employee chat representatives are ‘hands free’ to handle multiple chats at the same time, therefore reducing the need for numerous chat representatives.
Local Web Chat works by answering basic enquiries from customers. If a customer wants something more specific, the chat representative will obtain the customer’s contact details and have a team member from your business follow up at their earliest convenience.
- Consumers want it
A study by Forrester Research found that 44% of online consumers preferred their questions answered during an online purchase by a live person and put this as a high priority for websites they used.
An ATG Global Consumer Trend market research study went further to identify that 90% of customers believe live chat is helpful, while 62% say the option would lead them back to a website to purchase again, and with 38% saying they made their purchase because of their chat. Users who bought online at least weekly substantiated these trends.
- Boost Conversions
If you walk into a shop and staff ignores you, you’ll most likely walk straight back out the door. It’s similar online. Local Web Chat helps to stream the buyer/seller experience by engaging in real time. This will help build a loyal customer base as your service improves and consumers feel valued.
- The major benefits
Small to medium businesses can see a huge advantage in Local Web Chat as employees can be away from their desks and still conduct customer service-related enquiries on their mobile devices.
Local Web Chat allows users at home to multi-task while they are shopping. With “time poor” being a major 21st-century catchphrase, people can use Local Web Chat while packing their kids off to school or shop during their lunch hour while completing some admin.
The best part about Local Web Chat is it gives your business a competitive edge. So what are you waiting for? Get your free trial by contacting one of our experienced LWE representatives and help see your customers over the line.